FAQS

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the recipient to cover these costs. Unfortunately, these charges are out of our control, and vary widely for each order so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office who will be able to explain a break down of your charges.

If you wish to return an item, please circle your reason for returning on the enclosed Dispatch Note and ensure both item and Dispatch Note are sent back using the returns address provided within 14 days of receiving your order. All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable. All items must be in original, resalable condition. Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a tractable, insured service as we cannot take responsibility for items damaged or lost in the return transit. Please note that we do not refund the original delivery costs on items that are unsuitable. However, we will send any size exchanges to you free of charge regardless of destination. If you have received an item that is deemed defective, please contact our Customer Service Team to arrange for the item to be sent back. See our defective item FAQ for more details.